Shipping

 

"Just received a Chocolate Pizza Candy Avalanche from your company. We are located in Sun City West, Arizona and we are in the midst of a heat wave.( 115 degrees). So you must be congratulated on your packing and shipping process that was used to preserve the product which  arrived in perfect condition and, yes,  the chocolate is super yummy! 
Thanks for being such a great company !" 
Mike R, (June 2015)

 

Frequently asked Shipping Questions

Can I ship to multiple addresses?

Yes. First, in one shopping cart, place all the items that you intend to ship. For example, if you want to ship one (1) Candy Avalanche Chocolate Pizza to 4 different addresses, then place 4 Candy Avalanche Pizzas in your Shopping Cart. If you want to send a Super Combo to one address and a Gift Basket to a different address, then place both the Super Combo and the Gift Basket in the same Shopping Cart. The system will later allow you to assign a shipping address to each item in your Shopping Cart.

Second, when you add the last item to your shopping cart - and BEFORE you click "Proceed to Checkout" or "Checkout with PayPal" - select "View or Edit Cart" (located under the Checkout buttons).

Third, on the "Your Shopping Cart" screen, look under "Grand Total" and click "Checkout with Multiple Addresses".

The system now takes you to the normal log-in screens where you complete the "New Customer" registration or sign-in as an existing customer. Then, choose (or create) a billing address, choose (or create) the multiple addresses you would like items shipped to.

Then for each address selected, choose a Shipping method/price, click "Continue" at the bottom of the Shipping Methods screen. Finally, review your order and complete the payment transaction.

How does warm weather impact my shipping?

We want your chocolate to arrive in the same high quality condition that it left our facility.  For that reason, we strongly recommend that you select shipping options that use ICE and a specially designed box between May and September or year-round for destinations where the daytime temperatures exceed 75 degrees.  This option costs more but it is essential to protect the chocolate from melting. We cannot be responsible for orders shipped without ice under these circumstances. If you have any questions, please contact us.   

When does my order actually get shipped?
 
We do not pull chocolate off a warehouse shelf where it sat for months - we make our chocolate specialties fresh and that takes time. Orders normally leave our facility within 3-5 business days so please consider that in addition to normal shipping times when ordering for a specific occasion. Always, order early if there is a specific date involved.
 
Selecting expedited shipping on checkout will prioritize your order in the production process but our handmade chocolates still take time to create. Please allow 2-3 business days before the order leaves our facility.
 
Also, we generally hold an order in warm weather months that is placed Wed-Fri for a destination that is greater than 2 days shipping time. The reason is UPS ground does not move over weekends so the package would sit idle in warm conditions reducing the effectiveness of our cold packs. Those orders placed late in the week would ship on the following Monday. We don't ship on Friday in the summer. You can always call us to discuss your specific needs.
 
Is my order guaranteed to be delivered on a specific date or time?

Delivery dates are estimates only. We cannot guarantee a specific date or time of delivery as these depend on the carrier's procedures, routes, schedules and other factors outside our control. The best advice for customers desiring a package to arrive on or before a certain date is to order as far in advance as possible. 

How can I minimize the chances that my package sits outside in warm weather after delivery?

Customers should notify recipients that a package is enroute so that they can be alert for its delivery. Customers may also consider sending a package to the recipient's work address. At the carrier's discretion, carriers may leave a package at the address unannounced. Once a carrier documents delivery the carrier's and Chocolate Pizza Company's obligation ends. Please ensure that someone will be at the address the order is delivered to.

Please note that all special delivery instructions are passed to the carrier but Chocolate Pizza Company cannot guarantee that carriers will comply. Delivery practices are the sole responsibility of the carrier.

Do you ship to our military via APO and FPO addresses?

Yes, we are proud supporters of our armed forces overseas and will gladly ship your order to an APO or FPO address. We offer a very special flat rate shipping charge of just $5 for APO and FPO addresses.

How are international shipments handled?

For international shipments, please call us. International rates are very high and regulations vary widely so speaking with us directly about your order is best.

Where can I customize my UPS experience?

UPS offers a special service called "UPS My Choice" that provides delivery notification, delivery planning, sign for packages online and much more. Click on the UPS logo to learn more about this service.

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What are approximate shipping times by UPS?

The map below shows estimated UPS Ground shipping time from our Marcellus, New York location to points across the country.

 

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