MOST COMMON SHIPPING QUESTIONS
WHAT ARE THE ADVANTAGES OF ORDERING ONLINE?
Ordering online is always more advantageous than phone orders. Online orders are entered directly into the production schedule and you receive your receipt and package tracking information automatically. Phone orders are processed manually and do not offer those services.
Is my order guaranteed to be delivered on a specific date or time?
Delivery dates are estimates only. We cannot guarantee a specific date or time of delivery as these depend on the carrier’s procedures, routes, schedules and other factors outside our control. The best advice for customers desiring a package to arrive on or before a certain date is to order as far in advance as possible.
How does warm weather impact my shipping?
Chocolate melts within minutes at temperatures above 75 degrees. We want your chocolate to arrive in the same high quality condition that it left our facility in. For that reason, orders to warm weather destinations are packed in an insulated box with frozen ice packs. Shipping charges to warm weather destinations are considerably higher than standard rates because they reflect the added cost of shipping with insulated boxes and ice. But it is the only way to ensure our chocolate arrives safely. We also highly recommend that you alert the recipient of a package coming to them so they can retrieve it promptly on delivery. If you have any questions, please contact us.
Why Don't You Ship on Thursdays or Fridays to Warm Weather Destinations?
Warm weather presents obvious challenges for shipping chocolate. Chocolate Pizza Company uses insulated shipping boxes and ice packs to keep the chocolate cool during transit but shipping time makes a big difference. Most major carriers do not ship packages over the weekend so to avoid having an order sit idle in a hot warehouse or on a truck we do not ship on Thursdays or Fridays during warm weather for West Coast or Southern destinations. Our shipping team constantly evaluates the weather along the route and makes the best decisions on when to send it to minimize the risk of melting. When shipping to a warm destination, always alert the recipient that a package is on its way so they can retrieve it as soon as it arrives.
Can I ship to multiple addresses?
Yes. you can ship to multiple addresses on one trip to the website. Once you click “Proceed to Checkout” simply follow the easy links to complete an order with multiple destinations.
Also, for an order with a large number of destinations or where you would like assistance, contact us by email at [email protected] and attach your recipient’s name/addresses/product (spreadsheet, Word document, etc.) – we’ll handle it for you.
Do you ship to our military via APO and FPO addresses?
Yes, we are proud supporters of our armed forces overseas and will gladly ship your order to an APO or FPO address. We offer a very special flat rate shipping charge of just $5 for APO and FPO addresses. Contact us to arrange for APO/FPO shipping.
How are international shipments handled?
Shipments to Canada can be done directly on the website’s checkout process. For other international destinations, please call us. International rates are very high and regulations vary widely so speaking with us directly about your order is best.
What are approximate shipping times by UPS?
The map below shows estimated UPS Ground shipping time from our Marcellus, New York location to points across the country.
Where can I customize my UPS experience?
UPS offers a special service called “UPS My Choice” that provides delivery notification, delivery planning, sign for packages online and much more. Click on the UPS logo to learn more about this service.
Are there options for having my order shipped during the holidays?
Absolutely! There are options on checkout for having your order shipped during different times. You can select “Ship in Early December” (delivers Dec 1-8) or “Holiday Shipping” (delivers Dec 11-19). After entering Billing Information, local customers will also see an option “Pick-up in our Marcellus store” – just note the date you would like your order ready in the “Comments” section (please allow at least 3 business days).
Trademarks protect company products in the marketplace from imitators, knock-offs and others who would seek to capitalize on your name, brand or reputation by selling products that are so sufficiently similar in content, title or appearance that it confuses the consumer. Federal law sets very stiff penalties for companies that violate trademarks and Chocolate Pizza Company takes very seriously its responsibility to defend its trademarks.
The United States Patent and Trademark Office has issued Chocolate Pizza Company the following federally registered trademarks:
Chocolate Pizza® | Peanut Butter Wings® | Chocolate Pizza’s Peanut Butter Sparklers® | Chocolate Pizza Company®
Peanut, tree nuts and other nut allergies are a serious concern to millions of people, including members of my own family. It is important to know that many of our products contain these nuts and all of our products are processed on equipment that uses peanuts, tree nuts, wheat, dairy, eggs and soy.
In addition, many of our toppings, particularly some of the candy toppings and sugar decorations may contain common allergens such as eggs, tree nuts, peanuts, dairy, wheat and soy. We list allergens on the ingredient label that all of our products come with.
Gluten is also a focus for many people. Chocolate itself does not contain gluten however there are opportunities in the processing and manufacturing operations to introduce ingredients that do contain gluten and so there is always a risk of exposure. Since many of the products we make do contain gluten, and since all of our products are processed on shared equipment, out of an abundance of caution we do not certify our products as gluten-free.
As with any food product, if there is a health concern regarding potential allergy then it is advisable and prudent to avoid the product. If you have any questions about allergies and our products, then please contact us.
Retailers interested in carrying our famous Chocolate Pizza®, Peanut Butter Wings® and select specialty items should contact us at [email protected] Please attach the completed “Wholesale Inquiry” information sheet (download).
National retailers or distributors please contact us directly at (315) 673-4098.